Vehicle Recovery

The motorist should:

• Determine whether his insurance/ road assistance product covers vehicle recovery 
• If you have insurance cover that includes towing charges, call the emergency towing assistance number
• Only use the services of a SATRA or UTASA member to arrive at the scene
• Make sure you know your rights - you can decide the party to assist
• In most cases you or your insurer will be liable to pay the costs of towing an accident-damaged vehicle. 
• Always establish the amount to be charged for all aspects including towing, salvage and storage fees. 
• Get as much information about the tow operator as possible
• This includes name of company, driver, and registration of tow truck, physical address and phone 
• Do not sign anything. If the tow operator insists, make sure that it is ONLY an authorization to tow the vehicle. 
• Remove all valuables from the motor vehicle

Treatment at scene
Emergency Response
Legal Duties