The public can assist emergency response to arrive alive swiftly at accident scenes. They can do this by:

• Ensuring they have information on hand when calling - accurate address details and nature of the incident. 
• Landmarks are useful and if no street names exist, agree on a meeting area at a specific landmark. 
• Allowing emergency vehicle right of way to respond to the emergencies and giving way timeously. 
• Allowing access to the scene of the incident and patient/s.
• Send someone to meet the vehicles, ensure that security at entrance points are made aware of emergencies in complexes, 
• Switch on some outside lights if incident is at night
• Clear access routes and lock away any dangerous or vicious domestic animals.

The public needs to be aware of the following

• Emergency services personnel need access to the scene and patients and members of the public can assist by allowing this and leaving them to do their jobs. 
• Once the emergency personnel arrive, leave it to them. 
• Safety of the public is also a top priority and they must not approach any dangerous area or situation as they may just end up adding to the casualties and increase the workload for the emergency services. 
• Keep updating the call centre if anything changes or you are concerned about anything else as they may need to change the level of the response or the resources allocated to it and can relay further information to the response team.

Treatment at Scene
Legal Duties
Vehicle Recovery