AA to transform SA towing industry

13 June 2018 | Road Safety Highlights

As a brand highly respected for its values of honesty and integrity, the Automobile Association (AA) has announced today (SUBS:: 13 June) it is making its position clear regarding what it deems is the deteriorating status of the towing industry in the country, and what needs to be done to fix it.
Speaking alongside the AA’s industry partners at a media briefing in Midrand, the Association’s CEO Mr Collins Khumalo, said the towing industry has developed an unfortunate reputation for being non-inclusive, resistant to transformation, and lacking customer focus.
“This has been an issue for us for a long time and something we needed to look at very closely. What we’re doing now is committing ourselves to ensure transformation in our sector, and hold not only ourselves but our partners accountable to the South African public through to a Service Charter which we will sign,” explained Mr Khumalo.
The Service Charter outlines four key areas which the AA believes are essential first steps towards fixing the industry’s reputation. These are:
•    Always being available to Members and Customers,
•    Ensuring Member and Customer satisfaction is a priority,
•    Being accountable to Members and Customers, and,
•    Valuing its partners and suppliers.
“An important element of how we will operate going forward is through driving transformation in our industry. We will do this by assisting previously disadvantaged towing companies with skills training, development plans, and a fair and equitable allocation of income,” says Mr Khumalo.

He says by committing the AA to these levels of service and transparency in the way it does business, it hopes to influence the industry as a whole.
“With this Charter, we are encouraging our industry colleagues to join us in making meaningful and sustainable changes to the way we operate. This industry must change and we are taking the first steps to ensuring this happens. It’s a move we think is to the benefit of everyone in this sector but, more importantly, to the benefit of all road users in the country,” notes Mr Khumalo. 
Mr Khumalo adds that the strength of any industry is generated through free and fair competition based on providing the best services to customers, who will ultimately reward good honest service.
“Customers will build up the most customer-focussed providers and prune those who put petty profit and ego above customer and road user interests,” concludes Mr Khumalo.

Share This Page

Tell a friend icon Tell a Friend | Fax machine icon Print this Page

News Articles

24 May 2019 | From Arrive Alive
A 49-year-old man has been critically injured after he lost control of his light motor vehicle on Langenhoven Street and rolled, hitting a tree in Vanderbijlpark earlier this afternoon. ER24 paramedics arrived just before 5 pm to find the vehicle smashed on the side of the road. The man was found still
24 May 2019 | From Arrive Alive
Six women have been injured following a collision between a taxi and two cows on the R56 heading towards the France location near Foxhill, South of Pietermaritzburg this evening. ER24 paramedics arrived on scene at 17:50 to find that the two cows had unfortunately died on impact and that 6 middle-aged
24 May 2019 | From Arrive Alive
Two men, one believed to be in his 40s and another in his early 30s, have died following a collision between their two light motor vehicles on Deelkraal road, Carletonville this afternoon. ER24 paramedics were on the scene at 16:42 along with the Fire Department and other services. The two cars had
24 May 2019 | From Arrive Alive
Emer-G-Med responded to Northumberland C/O Aeriole Street for a motor bike collision. The patient had sustained critical injuries and had to be taken to hospital. Local authorities were on the scene for further investigations.
24 May 2019 | From Arrive Alive
Two people were killed and another injured this morning following a head-on collision between a bakkie and truck on the N4 Gorge outside of Nelspruit. ER24 personnel, along with another service, arrived on the scene at 09h20 to find the truck and bakkie smashed together on the side of the road. Local
24 May 2019 | From Arrive Alive
Emer-G-Med responded to a pedestrian vehicle crash on the corners of M57 and Piering Road in Elarduspark. One patient transported to a nearby hospital. Local authorities were on the scene for further investigations.
23 May 2019 | From Arrive Alive
Gauteng: At 15H26 Thursday afternoon Netcare 911 responded to reports of a drowning at a residence in Puttick Avenue in Sundowner Randburg. Reports from the scene indicate that a young male believed to be approximately eighteen months old fell into the pool. He was found submerged by an eight-year-old
23 May 2019 | From Arrive Alive
Emer-G-Med responded to Hill Road C/O Long Street for an crash involving a taxi. On arrival we treated multiple patients and they were transported to hospital. Local authorities were on the scene for further investigations. Taxi collision leaves multiple injured in Randburg https://t.co/poCuoAdlhm
23 May 2019 | From Arrive Alive
Two men, believed to be in their 30s, were left injured last night after the driver lost control of the motorbike on the N1 Highway near the Malibongwe Offramp in Randburg. ER24 personnel arrived on the scene at 21h15 to find the biker and passenger lying in the emergency lane. The motorbike was found

News Archive

Home  |  
Contact  |  
Browser  |  
Disclaimer  |  
CMS  |  
© 2019 - All Rights Reserved www.arrivealive.co.za