AA to transform SA towing industry

13 June 2018 | Road Safety Highlights


As a brand highly respected for its values of honesty and integrity, the Automobile Association (AA) has announced today (SUBS:: 13 June) it is making its position clear regarding what it deems is the deteriorating status of the towing industry in the country, and what needs to be done to fix it.
 
Speaking alongside the AA’s industry partners at a media briefing in Midrand, the Association’s CEO Mr Collins Khumalo, said the towing industry has developed an unfortunate reputation for being non-inclusive, resistant to transformation, and lacking customer focus.
 
“This has been an issue for us for a long time and something we needed to look at very closely. What we’re doing now is committing ourselves to ensure transformation in our sector, and hold not only ourselves but our partners accountable to the South African public through to a Service Charter which we will sign,” explained Mr Khumalo.
 
The Service Charter outlines four key areas which the AA believes are essential first steps towards fixing the industry’s reputation. These are:
 
•    Always being available to Members and Customers,
•    Ensuring Member and Customer satisfaction is a priority,
•    Being accountable to Members and Customers, and,
•    Valuing its partners and suppliers.
“An important element of how we will operate going forward is through driving transformation in our industry. We will do this by assisting previously disadvantaged towing companies with skills training, development plans, and a fair and equitable allocation of income,” says Mr Khumalo.


 
He says by committing the AA to these levels of service and transparency in the way it does business, it hopes to influence the industry as a whole.
 
“With this Charter, we are encouraging our industry colleagues to join us in making meaningful and sustainable changes to the way we operate. This industry must change and we are taking the first steps to ensuring this happens. It’s a move we think is to the benefit of everyone in this sector but, more importantly, to the benefit of all road users in the country,” notes Mr Khumalo. 
 
Mr Khumalo adds that the strength of any industry is generated through free and fair competition based on providing the best services to customers, who will ultimately reward good honest service.
 
“Customers will build up the most customer-focussed providers and prune those who put petty profit and ego above customer and road user interests,” concludes Mr Khumalo.
 

Share This Page

Tell a friend icon Tell a Friend | Fax machine icon Print this Page

News Articles

21 Jun 2018 | Road Safety Highlights
The SAPS Acting Provincial Commissioner in Limpopo, Major General Jan Scheepers has condemned in the most strongest terms the violence which erupted in the Northam Policing area near Thabazimbi in the Modimolle Cluster after two trucks and an ambulance were torched and seven (07) people were also assaulted
21 Jun 2018 | Department of Transport
The Department's Road Safety Directorate held a road safety campaign at the Mangosuthu University of Technology (MUT) to encourage and convey the message of safety amongst students and their peers. This campaign will run throughout the province in 12 districts to educate youth about road safety,
21 Jun 2018 | From Arrive Alive
MEC for Transport, Community Safety and Liaison, Mxolisi Kaunda together with eDumbe Mayor, Cllr S.J. Kunene met with protesting bus drivers and the owners of eDumbe Bus Service regarding complaints conveyed by drivers that the owner of the bus service only employs drivers from out of town and not locals. The
21 Jun 2018 | Road Safety Highlights
Minister of Police Bheki Cele has applauded swift action by the police in maintaining law and order, this follows tough action that resulted to an arrest of truck drivers and impounding of several trucks that were blockading the N3 at Van Reenen Pass yesterday ( 20 June 2018). A multidisciplinary
21 Jun 2018 | From Arrive Alive
Western Cape: At 15H22 Thursday afternoon Netcare 911 responded to reports of a collision on Boundary Road, Cape Town. Reports from the scene indicate that a 20-year-old male motorcyclist had been involved in a collision with a light motor vehicle. The patient sustained moderate injuries and was treated
21 Jun 2018 | Road Safety in the Media
Eastern Cape: At 16H14 Thursday afternoon Netcare 911 responded to reports of a Pedestrian vehicle collision on Stanford road, in Hillside, Bethelsdorp. Reports from the scene indicate that an adult male was knocked down on the pavement by an out of control mini-bus taxi. The patient sustained moderate
21 Jun 2018 | From Arrive Alive
Approximately fourteen people have sustained various injuries after a collision involving a Taxi and a vehicle on Glenugie Road near Pinecrest Centre in Pinetown this afternoon. Rescue Care Paramedics arrived on the scene just after 4pm to find multiple injured patients on the scene. Immediately more
21 Jun 2018 | From Arrive Alive
Five people were left injured this morning following a taxi rollover on the Henley On Klip Drive between Johannesburg and Vereeniging. ER24 paramedics arrived on the scene at 06h30 to find the taxi in the middle of the road. Several passengers from the taxi were found scattered around the scene. Paramedics
21 Jun 2018 | From Arrive Alive
A 22-year-old man was left critically injured when he was knocked over by a light motor vehicle on the R552 in Lanseria, yesterday afternoon. At approximately 17h20, ER24 paramedics, along with Life Healthcare, responded to the scene after receiving reports of a collision. On arrival, paramedics found

News Archive

Home  |  
Contact  |  
Browser  |  
Disclaimer  |  
CMS  |  
© 2018 - All Rights Reserved www.arrivealive.co.za