Transport Sector Retirement Fund embraces both technology and face-to-face communication to stay in touch with its 75 000 active members

02 December 2019 | From Arrive Alive

Durban – The Transport Sector Retirement Fund (TSRF) officially opened its brand-new Client Walk-in-Centre in central Durban last week. The new client centre for members of the Fund is located on the 6th floor of Delta Towers in Anton Lambede (Smith) Street.    

Members can now look forward to visiting this one-stop service centre where representatives from the various Fund’s service providers are ready to assist clients in a professional and user-friendly environment. 

“The Fund continually strives to improve its service offering to our members from increased benefits to attain financial security in retirement, to supporting them through their work-life cycle, offering disability-, death- and funeral cover, and ensuring that they are able to access the best possible assistance and information in the most convenient manner when they need it most. Our members are the heartbeat of our organisation, and creating welcoming client centres, such as the one in Durban, is our way of making sure our members have access to professional and competent services,” said Mdumiseni Mabaso, chairman of the board of trustees at the opening.  

Apart from the walk-in client centres and countrywide road shows, the TSRF also successfully deploys technology to keep members abreast of Fund news and developments. 

On an annual basis, TSRF undertakes research to measure and determine the best ways and most sustainable strategies to stay in touch with its members. As transporters, the Fund’s members are highly mobile, and therefore, communication opportunities are tailored to meet the needs of people who are always on the move. “Deploying mobile technology has had a marked positive impact on our communication and service offering initiatives, with the majority of members reporting that the information they receive from the TSRF is relevant, easy to understand and useful.

Sms-communication remains one of the preferred methods of communication, supported by newsletters, videos, web-based and social media communication,” explains Mabaso. “However, nothing replaces the value of face-to-face communication and the support given by dedicated personnel in people-centred spaces such our Client Walk-in-Centres.” 

Merril Fennessy, branch manager of the Durban Walk-in-Centre, said: “We are geared to offer every client a positive experience and we are ready to welcome the Fund’s members through our doors. We hope you will walk in as customers, but will walk out as friends.”

The Delta Towers Client Walk-in-Centre in Durban will be open on weekdays from 08h30 to 16h00. The Fund can also be contacted by sending an email to Alternatively, contact 011 544 8300 and press option 1 to speak to a consultant or visit for more information. 

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