Due to the recent scam identified, the below information has been created in an effort to assist you in identifying potential scam communication.
SANRAL only communicates final demand with Road Users through the following methods:
1. SMS: The sms will request payment and a call back on 0800 726 725.
2. Letter of Demand: A letter of demand will be sent to you via registered post and addressed to you by Electronic Toll Collection (the toll collection contractor) on an official letterhead with your 11 digit VPC (Violations Processing Centre) Account Number as reflected on your statement.
3. Call Campaign: In addition to the letter of demand SANRAL will, from time to time contact you directly on your contact number.
4. Summons: The final step in SANRAL’s attempts to enforce payment of overdue e-tolls is the issuing of a summons which will be served on you by the sheriff of the court.
To view samples which will help you easily identify a valid Letter of Demand compared to a fraudulent letter, click here.
SANRAL will not contact you via any other communication mechanisms. Only payment methods provided to you via;
- the call centre (0800 726 725) - where you enter the payment details via your phone and not recite it to an operator;
- the website www.sanral.co.za/e-toll/ - with only this exactly detail; and
- the official notification posted by registered mail,
should be deemed as correct.
In the event that you have accessed the link already please make sure to install the necessary antivirus and malware applications for your security.
Should you have further queries please contact the Call Centre on 0800 726 725. (6pm-10pm)
Customer Services