As we come to the end of the year, we would like to provide you with some important travel information.
Peak Periods
The below periods have been identified as the peak periods for travel.
• On all routes exiting Gauteng:
o 13th - 15th and 20th -24th and 31st of December 2018.
• On all routes returning to Gauteng:
o 02nd, 4th - 7th of January 2019.
24/7 Emergency contact numbers on major Toll Routes:
• N3TC: 0800 634 357
• TRAC: 0800 872 264
• Bakwena: 0800 225 9362
• SANRAL Emergency Response: 0800 487 233
Incidents should be reported to:
• South African Police Services on 10111
• National Traffic Call Centre (NTCC) on 012 665 6075
• N3 route patrol customer care line on 0800 203 950.
Toll Plazas
• Most conventional toll plazas accept e-tags as a payment method. If you have a SANRAL account registered with an e-tag fitted, you may use your e-tag as a method of payment at the toll plaza.
Automated Electronic Payment Lanes
• Signs at the plaza will indicate at which lane you can use your e-tag.
• Reduce speed when entering the toll plaza area.
• Select a lane which accepts e-tag as a method of payment.
• Maintain a car length following distance to avoid payment for a vehicle in front of you.
• Your tag is detected and will release one or more beeps depending on your account status.
o 1 x Beep: Payment Successful
o 2 x Beeps: Low Balance Warning
o 4 x Beeps: Account Suspended
o No Beeps: Contact Customer Services if it occurs at more than one plaza
Plan your Journey
• Plan your Journey in advance.
• Ensure that the funds in your account will be able to accommodate the costs of all Toll Plazas on your route.
• Booms will not open if the funds in your account are less than the amount due at the specific Toll Plaza.
• You can also use the SANRAL Mobile App to check your balance, top up and manage your account profile.
Double Billing
• Should your tag not be read at the Toll Plaza which would require you to pay cash, the cash receipt produced at the plaza should be kept safe, should there be any disputes at a later stage.
• The cash receipt provided would be required to verify any claims.
Account Top-up
Below are options you may utilise to Top up your SANRAL Account:
• Manual
o At participating retailers, Pick ’n Pay, and Checkers
o On the SANRAL Mobile App
o Online, through our e-toll website,
o Visiting a Customer Service Centre,
o Electronic Funds Transfer (EFT),
o Calling our Call Centre on 0800 726 725 (6am – 10pm),
o At any FNB Branch and making over-the-counter payments, and
o At any Advanced FNB ATM which has a note accepting facility.
Please be reminded that payments made with 3rd parties may take up to five days to reflect on your account.
• Automatic
o You may link the topping up of your Account to your Credit Card or through Direct Debit.
o Once the low balance threshold is reached, the Account will be topped up automatically to a balance as determined by you either by your Credit Card or through Debit Order.
Should you need any further assistance to help plan your journey, please contact Customer Services as indicated below:
• Phone the Call Centre on 0800 726 725 (6am – 10pm)
• Visit a Customer Service Centre
• E-mail [email protected]
“Remember that a road is a shared space and that you should be respectful towards your fellow road users and keep road safety in mind”
Wishing you a happy festive season.
Customer Services